Let’s Talk Communications

Communication can be either a hindrance or an asset, it is truly dependent on the approach taken by the message sender.  As we build and begin to foster relationships, we should try to strive daily to ensure our messaging is communicated clearly and received the way we intended. When there is a clear understanding and consensus, that is half the battle of team assimilation and a few steps forward towards a high-performing team; so, it isn’t surprising that Communications Management is one of PMIs key Knowledge Areas.

For the month of February, try to incorporate self-assessments on your communication strategies evaluating clarity; are more questions prompted? We have all been there. The communication model is an excellent tool to use as a visual reminder of possible interferences that could potentially disturb the transmission of the message.

It's important to tote the following in your communication:

• Communications should be clear and concise – keep it simple. No need for extra fluff words, stick to the point. Sometimes when we embellish with too many descriptive words, it could potentially cause ‘static’ to the message intended.
• Communications should be consistent - stick to one style and tone. I have seen this many times where an organization will have multiple communication styles, which can lead to confusion. It is important to keep the same voice and tone throughout all communications.
• Communications should be respectful – always remember that the receiver is a person too. When sending out communication, make sure they are clear of any potential bias; stick to objective language.
• Communications should be actionable - include a call to action. A good example of this is asking the receiver to take some sort of next step, whether it is an action item within your organization or another person in your network.
• Communications should be timely – make sure that the message is delivered at a time when it will most likely be read and acted on. This could mean sending out a weekly email update or a monthly newsletter.
• Communications should elicit feedback - make sure that the recipients of your communications have a way to give you feedback. This feedback can be used to improve future communications, as well as to gain a deeper understanding of the needs and interests of your recipient.

Remember, we are all individuals with our own values, beliefs, issues, and concerns outside of work; and as life happens, sometimes these things can cause ‘static’ in how the message is received.

As the sender of communications, it is the sender's responsibility to ensure that the message was received the way it was intended…so which means following through with the recipient. If you have not received a response, the message may not have been understood and to foster the relationship, send a quick chat, or better yet the phone still works. I always enjoy hearing a person's voice rather than just the ding of an incoming message.

The bottom line is, communications are the lifeblood of any relationship, whether it is with your boss, a friend, or a family member. We all want to be heard and understood, so make sure you are doing everything possible to ensure that happens.



Galatians 6:6 – “Let him that is taught in the word communicate unto him that teaches in all good things.”